cloutaroEvery Cloutaro order is backed by a clear, written refund and refill policy. If something isn't right, contact support@cloutaro.com with your order ID (CL-…). We resolve almost everything within a day.
30-day refill
If your delivered count drops below the amount you ordered within 30 days, we refill the difference free. Send your order ID and we'll process it, usually within 24 hours.
Cancellations & refunds before delivery
You can cancel for a full refund any time before delivery starts. Typically the first few minutes after payment. Once delivery has begun, we refund the undelivered portion on a pro-rata basis.
Partial delivery
If an order can't complete, for example, the target goes private mid-delivery, we refund the undelivered portion, automatically or on request.
What we can't refund
- A wrong or mistyped target URL or @handle. We deliver to exactly what you submit, so double-check at checkout.
- Drops caused by the platform after successful delivery and outside the 30-day refill window.
- An account banned, suspended, or set private by the platform for reasons unrelated to our delivery.
How to request
Email support@cloutaro.com with your order ID and a short note. Crypto payments are refunded to the originating wallet; card and stablecoin payments to the original method.
Chargebacks
Please contact us first. We resolve almost everything quickly. Filing a chargeback before reaching out delays resolution and may pause future orders.
Failed delivery
If your order has not delivered within 72 hours of payment, contact support@cloutaro.com with your order ID and we refund the undelivered part in full.